Terms of Service

Last updated: April 2023

Thank you for taking the time to review the Terms and Conditions listed below for our Website Design and Marketing Services.

COMPENSATION

Payment in advance is required for all services. The Client Organization agrees to make all “One-time Services” payment in advance either purchasing directly in our website, or by invoice, in order to get started with any service. The Client Organization agrees to pay “Monthly Services” by automatic credit card transactions. Invoices will include monthly fees and any additional fees for any additional service that have been purchased by The Client Organization. Invoices will be issued and automatic transactions processed on the Renewal Date.

CANCELLATION POLICY

All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. All services provided in advance will be charged upon early termination.

REFUND POLICY

A 100% refund will be made only in the event of an immediate cancellation. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable.

All digital marketing packages including SEO and Social Media are not refundable, but the client may cancel with a notice written 30 days in advance.

We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for Queen Bee Digital Media. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.

There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Marketing (SMM), Email Marketing, or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy.

Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable.

All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing.

COMPLETION OF WORK

Where there is any delay from the Client Organization to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Queen Bee Digital Media has the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information.

CONTENT MATERIALS

Client Organization must provide all content materials required by us to complete the work. Such materials may include, but are not limited to: written copy, logos, pictures, videos, and other printed material. Queen Bee Digital Media cannot take responsibility for any copyright infringements caused by materials submitted by the client organization. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

For all Copywriting Services (Content Optimization, Web Copywriting, Blog Writing, Press Release, Product Description, etc.), we will prepare the Content Materials that corresponds to the project set out by the Client Organization in terms of the number of pages, word count, keywords, and style. The Client Organization will receive an initial draft for approval before the completion of all Content Materials. Once the initial draft is approved, we will complete all additional Content Materials (Web pages, articles, blogs, press releases, etc.) The Client Organization will then have 2 additional revisions to provide changes and final approval.

DOMAIN NAMES AND WEB HOSTING

Hosting and domain are not included in the price for Website Design. Client Organization is responsible for obtaining their own domain and hosting through us or a third-party company of their choice. We can supply the client’s organization account credentials for domain name registration and/or web hosting. Please read Additional Expenses for more information.

REVISIONS

We are pleased to offer you the opportunity to make 3 revisions to the design. Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the approved design will be charged at the rate of $175.00 per hour.

PROJECT DELAYS, CLIENT LIABILITY, AND APPROVALS

Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages.

During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.

If The Client fails to provide content materials, pictures, or any other information that will cause a delay of over 3 days in the project, there will be a waiting period of 30 days to reinstate your project into the pipeline.

On completion of the work, you will be notified and have the opportunity to review it. Nothing will be published without approval. You must notify us in writing of any unsatisfactory points within 7 days of such notification.

Once the final revision is approved, work cannot subsequently be rejected and the project will be considered completed. Client organization will receive website files, logins, and passwords of their website.

WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS

The client organization must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material supplied to us.

Queen Bee Digital Media will not be responsible of any claims or legal actions related to the content, graphic images, videos, registered company logos, names and trademarks, or any other material supplied to us for your website.

LICENSING

Once the website is published, we grant the client organization the license to use the website and its related software and contents for the life of the website.

NON-DISCLOSURE

Queen Bee Digital Media (and any subcontractors we engage) will not at any time divulge any information that is proprietary to the client organization and will protect such information as confidential.

ADDITIONAL EXPENSES

Any additional expense will be reimbursed to Queen Bee Digital Media by the client organization including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.

SMS TERMS & CONDITIONS

Our mobile messaging program is subject to these Mobile Messaging Terms & Conditions.